FAQs
1. Where do you ship?
We currently ship throughout the United States.
2. How long does shipping take?
- Order Processing Time: 1–2 Business Days
- Transit Time: 5–8 Business Days
- Total Delivery Time: 6–10 Business Days
3. What is your order cut-off time?
Orders placed before 5:00 PM Eastern Time (ET) are processed the same business day. Orders placed after the cut-off time will be processed on the next business day.
4. How can I track my order?
Once your order has been shipped, you'll receive a confirmation email with your tracking number so you can monitor your delivery.
5. What payment methods do you accept?
We accept major payment methods, including:
- Visa
- Mastercard
- American Express
- Discover
- Apple Pay
- Google Pay
- Shop Pay
- PayPal (where available)
6. Can I cancel my order?
Yes. Orders can be canceled before they have been processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our Return & Refund Policy.
7. What is your return policy?
We accept returns within 30 days of delivery. Returned items must be unused, in their original condition, and in the original packaging.
8. When will I receive my refund?
Once your return is received and approved, your refund will be issued to your original payment method within 5–10 business days.
9. What if I receive a damaged or incorrect item?
Please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We'll arrange a replacement or refund as quickly as possible.
10. Are your pet products safe?
Yes. We carefully select high-quality pet products designed for everyday comfort, play, and durability.
11. How can I contact customer support?
You can contact us using the details below:
Email: support@pamperurpet.com
Address:
76 Madison Ave
Jersey City, NJ 07304
USA
12. How quickly do you respond to inquiries?
Our customer support team typically responds within 24 business hours.