Shipping Policy
At Pamper Ur Pet, we're committed to delivering your order safely and efficiently. Please review our shipping policy below.
Shipping Information
- Order Processing Time: 1–2 Business Days (Monday–Friday)
- Order Cut-Off Time: 5:00 PM Eastern Time (ET)
- Transit Time: 5–8 Business Days (Monday–Friday)
- Total Delivery Time: 6–10 Business Days
Orders placed after 5:00 PM ET will be processed on the next business day. Once your order has been shipped, you will receive a shipping confirmation email with tracking information (when available).
Please note that all delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.
Shipping Rates
Shipping charges are calculated at checkout based on your order and delivery location. Any available free shipping promotions will be displayed during checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your shipment's progress.
Shipping Address
Please ensure your shipping address is accurate before placing your order. We cannot guarantee address changes once an order has been processed.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery timeframe or appears to be lost in transit, please contact our support team. We will work with the shipping carrier to help locate your package and resolve the issue as quickly as possible.
Damaged Packages
If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can assist you promptly with a resolution.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us:
Pamper Ur Pet
76 Madison Ave
Jersey City, NJ 07304
USA
Email: support@pamperurpets.com