Returns & Refund Policy
At Pamper Ur Pet, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories (if applicable).
- Be accompanied by proof of purchase or your order number.
Non-Returnable Items
The following items cannot be returned:
- Used pet beds or pet toys.
- Products damaged due to misuse, improper handling, or normal wear and tear.
- Final sale or clearance items (if applicable).
- Gift cards.
Refund Policy
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If your refund is approved:
- The refund will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number.
- Clear photos of the item.
- Photos of the packaging.
We will arrange a replacement or full refund at no additional cost.
Return Shipping
- If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping costs.
- If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellation
Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled and must follow our return procedure.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us:
Pamper Ur Pets
76 Madison Ave
Jersey City, NJ 07304
USA
Email: support@pamperurpet.shop